150 from a. 1) remove the attenuator from the existing cable, plug it into back of hub. Virgin Media; My Virgin Media; Shop; Help;. Mark as New; Bookmark this message; Subscribe to this message. Well I can't seem to find anything like that and the closest thing I can find is a. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. My previous sky microfilter attached here. Browse Virgin Media Virgin Media Community. Can anyone advise? ThanksOptions. The Openreach sockets do not work for Virgin Media. (and up the wall). Wall Socket. . 1. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. Since I need the TV to be downstairs I was afraid I was out of luck and needed a technician to install a new wall socket. Account - Mobile. TV & FM Radio Sockets. can someone book an engineer for me asap? thanks [MOD EDIT: Subject title changed for clarity] a week ago | Posted in Home Phone. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Telewest Cable Wall Sockets. Hi received my quick start kit but searched the whole exterior and interior of the house but couldn’t find the virgin media box anywhere. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. The kid arriving on Tuesday the 29. Account - Cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I tried both the wires, it didn’t set up the WiFi. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". Plug the cables into the Hub. I am going to send you a private message. Post a photo of the "wrong" socket please. how do I get an engineer out to resolve?. I’m having the exact same problem. I have received my quick start-up kit. It has two outputs on the left of the wall box. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. There must have been a previous installation or you would not have been offered a self install. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Hi. Delivery 7 days a week. No virgin media wall socket. I checked online and Virgin told me that indeed, all I needed to do was order a Quickstart kit and I would be up and running in days! That I didn't even need to book an engin. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. I was never asked if I had a wall box. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Virgin Media; My Virgin Media; Shop;. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). If you can't see anything obvious go. on 06-03-2023 09:36. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. on 07-09-2022 19:28. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. No Virgin Media socket Go to solution. Kath_F. . I was sent the pack as. Manage Your Account. Sometimes there is no wall box, just a trailing cable. Browse Virgin Media Virgin Media Community. ThanksHello there. We recently applied for a virgin package of tv, phone and broadband. we do not have one and we live in a block of flats - 4904330We would like to show you a description here but the site won’t allow us. But I have no Virgin Media Wall - 5216419. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The answer is yes. Options. @adelphiaUK wrote:. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. The cable could be hidden within, or behind, furniture. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. which will give you a general idea of VM fixtures and fittings. . Even sitting in the room above the router, the WiFi was dreadful. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Account - Mobile. I have only got one rectangular shaped white socket. That is a rooftop aerial outlet for Freeview TV. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Security matters. Thank you. Phone line - 5 mins. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. correctly to the Virgin Media wall socket, please follow these instructions to get set up. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. We would like to show you a description here but the site won’t allow us. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. However, I do not have any of the specified wall sockets available. 4 weeks ago. We do not have an internal VM box to plug the round ended cable into. Joining in Options. Various cable mediums are used in modern systems to transmit data. Don’t plug the power cable into a plug socket yet. 18-02-2023 10:23 - edited 18-02-2023 10:33. I tried both the wires, it didn’t set up the WiFi. 13. 03K; 1. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Manage Your Account. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. Browse Re: No wall socket. SpeedI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Account - Cable. on a domestic hub you look at the values thus. This includes: The Stream box. Excludes broadband faults and broadband network outages. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. on 01-06-2022 21:59. Account - Mobile. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). on 31-12-2021 10:47. Browse Virgin Media Virgin Media Community. Is here anyone from the Virgin Media team who can get - 5378662No wall socket but wire from underneath floorboards. If you're still. I've looked for an external box but cannot. I can only find the TV socket. Router Plugin Port. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Once connected it directly to a hub, a little bit loose, but then interne. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. I ordered self-install kit just to find out there is no Virgin socket in my new property. . Installation: Wall socket issue. Can anyone help please? Need. My Virgin Media App. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. If an engineer is offered - accept that. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago Access denied on router in Networking and WiFi 3 hours ago Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoRe: No wall socket. 3 Kudos Reply. @Soroosh1 wrote: Hi, I just received my hub. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. But looking like you don't have an aerial in the flat if there are no other cables or wall plates anywhere in the flat. . Call the Pre-installation and delivery team on 0800 052 1734. 4 weeks ago. All the wall sockets I can see are for BT. on 01-02-2023 14:26. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Absolutely not. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. --Hub 3. We would like to show you a description here but the site won’t allow us. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I'm a Very Insightful Person, I'm here to share knowledge, I don't. 01K;I've just moved into a new property and received my Virgin Quick Setup kit. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. Get more from your Virgin Media setup. Re: No virgin media wall socket. Mark as New; Bookmark this message; I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. on 20-08-2022 22:47. Just moved in to new (rental) flat. • Check the connection is tightly connected, it will make a 'click' noise. Kit arrived today…no wall box so unable to install. My Virgin Media App. Security. Reply. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Security matters. Hi VM team, We moved today to our new house. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Reduces the number of required wall sockets. As you can see in the photos, the phone point is far. called the delivery team and they managed to book a technician for me. Virgin Media; My Virgin Media;. Switched On Families. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. log into hub3 - 192. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. No Virgin Media wall socket on 16-10-2022 18:45. 2. However, I do not have any of the specified wall sockets available. Will an engineer h. There are 10 types of people: those. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. I'm a Very Insightful Person, I'm here to share knowledge. 3 minutes ago. So I’ve tried inserting it to the socket below it instead but it’s not working. Best Regards, Elif. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. New Euro outlet. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Booking an engineer is easy with Virgin Media. The existing cables will be screw-on (11 mm spanner or pliers required). Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Networking and WiFi. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Push the white cable with the black label into the Hub. Is it necessary to plug the cable to socket for having wifi, if so what can I. Could an engineer be arranged to install please as my account is due to go live today. The wall socket has a thick plug bit. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. My Virgin Media App. Just a open reach socket. . The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I cannot find a Virgin wall socket within my flat. Cihank617. However, I do not have any of the specified wall sockets available. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I have also checked outside and there is no box either on my property or on my boundary wall. Getting Connected with Virgin Media is easy when you have a wall socket. on 12-01-2023 21:04. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. The wall box may be branded with the logos of an old cable TV company (not VM). Account - Mobile. £12. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Plug it into a wall socket near one of your existing Powerlines. 9. Browse Virgin Media Virgin Media Community. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. Hi, I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. You have at least tested the ringing capacitor issue in the diagnostic process. No, the ethernet cable is for a wired device if you have one. Options. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. However, I do not have any of the specified wall sockets available. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Call the pre-installation and delivery team on 0800 052 1734. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Live TV uses co-ax cables. If you do have a socket you can post a photo here. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. 100. I found some other soket but I don'. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Being connected to the internet is one of the most important modern essentials in 20. Whichever is the most suitable. I'm a Very Insightful Person, I'm here to share knowledge. . Soumyjit. Tuning in Options. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. If you're happy with this and for the charge we can make the arrangements for you 🙂. Register today and see the benefits for yourself. on 27-01-2023 17:22. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 1. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. . We have tried plugging it into the only box we found it would fit but no luck. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The answer is yes. Occasionally only a very short stub of wire is left behind often hidden within. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. VM will usually only supply a Quickstart to a property that had VM previously. May I know which one I can connect. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. The large Eurobell wall box is where you would connect. Security matters. Manage Your Account. Apply a gentle force to begin with, turning anti-clockwise. It has two outputs on the left of the wall box. The "two cables" sound very like a Sky dish install. We have the quickstart pack but sadly cannot get broadband set up and working. Re: No Wall Socket for Quickstart. signed up and was given the option of self installation. I have 2 black sky looking cables but that is it. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Also tried the Ethernet, not. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. Hi mariz2198, thanks for posting and welcome to our community. Awful first impressions of Virgin Media. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. --. SHARE. Please help. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. If you can get Quickstart, you can choose one of two delivery options. We would like this to be re-located please into our living room on ground floor. 22-12-2022 19:19 - edited 22-12-2022 19:20. on 14-09-2022 12:00. The Openreach sockets do not work for Virgin Media. At least 30Mbps download speeds in every room or £100 one-off credit. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. -a. The metal box in photo 3 looks like a likely contender. We recently received our router and cables. on 29-01-2022 10:55. No virgin Media wall socket Vera03. 01-02-2023 10:59 - edited 01-02-2023 11:00. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Back a step. Two virgin media wall sockets, only one required in QuickStart,. No Virgin Media wall socket Go to solution. 1. Stay safe online. Please support me in this regard. Call the Pre-installation and delivery team on 0800 052 1734. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. If you need a new wall socket, the engineer will install this for you during the appointment. Pick a category to get started. Phone. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. 1 [or 192. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. We would like to show you a description here but the site won’t allow us. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. both appear. 0 Kudos Reply. Solved: we were not told we would need a Virgin media specific wall socket. We have a virgin media wall socket with an - 4353656 - 2. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. 03. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Been on a call for more than 1 hour with - 5149211No Virgin media wall socket on 19-08-2022 08:54. Thanks again. Second, you'll likely need a manned installation for your VM services. Internet connectivity is one of the most. 32K. We would like to show you a description here but the site won’t allow us. Networking and WiFi. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayHello, I just received the broadband kit (Hub 4) and I have the same problem - no VM fibre socket in the flat. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. You can also check for a loose cable as not all properties have a socket. Forum; Apps. Ordered VM broadband and was recommended by the website to select the self quick install option. But I have no Virgin Media Wall socket in my house. I have taken a look on our side and it looks as though you have spoken with the team regarding this.